HASL Asia Statement – IT System Disruption
Heng An Standard Life (Asia) Limited (“HASL Asia”) has identified a disruption to our IT network, resulting in a temporary shutdown of our systems, including our company website. As a result, some of our services are currently suspended. Our IT team is working diligently to restore all systems as soon as possible.
Our services, including new business and policy services, are expected to resume gradually from tomorrow (27 February 2026). Our online platforms, including our company website, and our customer and broker portals, will also be restored as soon as possible.
Clients may continue to conduct policy-related transactions, such as investment choice transactions and policy issuance, with the assistance of their licensed intermediary or our Customer Service team at cs@hengansl.com.hk or +852 2169 0300.
We apologise for any inconvenience caused. Should you have any queries, please contact your licensed intermediary, or our Customer Service team via email or phone.
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